A failed “Import from Store” is a common issue with failed feeds that can be easily fixed. Here are some simple steps to troubleshooting.

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Common issues with lead to a failed Import From Store

Check permissions on bridge Files

This error means that you have set the incorrect permissions for the bridge file (updater.php). Please check permissions on the bridge file and on the folder called “feedplatform” and make sure to set them to 777.

Shopping Cart Type Unsupported or Customized

It appears that your Shopping cart is not supported, customised or installed correctly. Please make sure that your Shopping Cart is in the list of supported shopping carts for the “Import from Store” method.

Bridge files corrupted

It appears that the bridge files were not uploaded correctly or corrupted during upload, please try to re-upload the bridge files or contact us here at FeedPlatform.

Hash is Invalid

It appears that bridge files were not uploaded correctly or corrupted during upload, please remove the existing “feedplatform” directory and re-upload the bridge files or contact us here at FeedPlatform.

Still Experiencing Issues?

If you are still experiencing issues after going through the above troubleshooting steps, please feel to Contact Us. We are always happy to help!

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