Ciao was a European-based online-shopping portal with websites in the United Kingdom, France, Spain, Germany, the Netherlands, Italy and Sweden. In February 2008, the company launched an American version of the site, Ciao.com. The site provided a forum where registered users could write reviews and give their opinions on a wide variety of products to help others make decisions. These reviews were available to the general public to help consumers, but also rated by other Ciao users on their usefulness on a scale ranging from exceptional to off-topic. Up to December 2017, when a review was read by a member, the author had money added to their account. Members could also receive money through online surveys and referring friends. On 27 November 2017, Ciao announced that from 1 December all payments would be stopped. In February 2018, Ciao was closed down. Ciao was free to sign up for.
As well as offering reviews, the site also provided price comparison (working with merchants and agencies who provide data feeds) and allowed the user to click through and purchase products.
Ciao claims that it reached an audience of 28.4 million monthly unique visitors (ComScore, January 2013) in Europe.